Giraudo Pietro Mobili s.a.s. with legal and administrative headquarters at Via Genova n°2 - 12100 Cuneo (CN) - regularly registered in the commercial register of Cuneo, P. Iva 01922590045.
These general conditions of sale are governed by the Consumer Code (Legislative Decree no. N. 206/2005 as amended) and the rules on electronic commerce (Legislative Decree no. No. 70/2003 as amended) and shall apply exclusively with distance selling via web of Products and Services.
The expenses related to services provided by Giraudo furniture, as shown in the following articles of these General Conditions, shall be borne by the Customer and adequately detailed in the Purchase Order.
Confirmation that summarize the Products and Services selected, relative prices (including the cost of delivery and the additional costs related to additional services requested by the customer), the address for delivery, your order number, the Terms and Conditions therein and any special Conditions applicable to the individual order and determined pursuant to specific customer requirements.
Giraudo furniture reminiscent of the customer to verify with the utmost care and attention to the correctness of the data contained in the Order Confirmation and notify Giraudo furniture within 24 (twenty four) hours of receipt of the same, any corrections.
It 'possible that you will experience occasional unavailability of the products offered, in this case, if the Products are not chosen by the Customer, in whole or in part, provided, Giraudo furniture will notify the customer.
In the event that, within forty eight (48) hours after the confirmation of the Order, the holder of the Order not received such invoice by e-mail, the same may contact Giraudo Furniture by emailing or phoning the email@example.com phone n ° 0171/346 542
For the issuance of the invoice will prevail on the information provided by the customer. Giraudo Furniture therefore reminds the customer always check with the utmost attention, the accuracy of the information provided.
For shipments to the floor and the mounting service must request a quote for furniture Giraudo, through the Contract Form by inserting the products concerned, the address and plan where they must be delivered
The online catalog of Giraudo Mobili is always up to date, it can rarely happen that a product is no longer available. In these cases Giraudo fMobili that will notify the customer may request a refund of the amount paid or to make changes to the Order.
The timing related to production can vary from a few days (in the absence or excess) if the Customer need to receive the goods strictly within a specified date, Giraudo Mobili advised to contact the customer to verify their timing with the production .
Giraudo Mobili will make the delivery of care to specialized carriers specially assigned by Giraudo Mobili At the time of delivery is required the presence of the customer or a person you trust to make sure that the packaging is intact and that the products received match as shown on the Order.
In case of visible defects, such as the amount of erroneous and / or incorrect product and not the integrity of the packaging, Giraudo Mobili asks the customer or person in charge of his trust to make the reporting of these anomalies on the delivery of the courier charge, in detail with the words "subject to control GOODS fOR ... (eg damaged packaging, bruised, wet, etc.)" and contact Giraudo Mobiliat phone n ° 0171/346 542.
Giraudo Mobili specifies that the goods will be replaced only if the transport document will show the damage, Giraudo Mobili asks the customer this attention because only through these reports on the shipping documents, Giraudo Mobili will be refunded by the carriers and thus will be able to replace the goods free of charge.
If in case the goods were damaged in part only, the customer can return the damage on the freight bill and collect the goods. Giraudo Mobili will postpone the damaged parts in the shortest possible time.
a) Transportation Standard
At the time of placing the order will indicate the date of the alleged delivery. This date has a value indicative eslusivamente, therefore no responsibility can be attributed to Giraudo Mobili in the event of non-compliance of the same where the delivery takes place within 30 days of the Order (except custom work or products that require longer production times).
Subsequently, the customer will be contacted directly by the carrier to the day when the delivery will be made to communicate the time zone. In the absence of the customer in the day and time indicated by the carrier, Giraudo furniture will charge the customer the cost of the new delivery.
For deliveries to the floor and assembly service the customer must ask for a quotation through the Form of Contract, specifying the products concerned, the address and the plan which will be delivered.
Just in case:
- the delivery is required in areas where the traffic is subject to limitations and / or prohibitions, including but not limited to, restricted traffic areas, areas which are restricted to vehicles, pedestrian zones, etc..;
After sending the Order, the Customer will be required to contact Giraudo Mobili always using the above-mentioned contact channels, to promptly inform Giraudo Mobili of the needs of these additional services and to proceed to the payment to be made by bank transfer.
Giraudo Mobili signals to all its customers that in the event of failure prior information about the needs of these additional services, Giraudo Mobili may not be able to carry out, in the agreed schedule, the delivery of the Products, and may also have to make a second delivery, which will be fully charged to the customer.
With regard to the above mode of delivery as per letters. a), b) above, Giraudo Mobili will be exempt from any liability in case of delays caused by events, acts, events and circumstances unforeseeable at the time of the conclusion of individual contracts of purchase, which are inevitable and also outside the control of Giraudo Mobili (eg, strikes, riots, natural disasters, etc.)..
In such situations Giraudo Furniture promptly notify the customer a new period within which to fulfill delivery and will make every effort to fulfill all of its obligations as provided in the Purchase Agreement.
If the destination of the goods is less an island or in a foreign country is expected to increase. Therefore, the customer is requested before submitting the order to request a quote by emailing or calling the firstname.lastname@example.org n ° 0171/346 542. The prices vary according to the quantity of goods and from the island or the country in which you request the delivery
It is our responsibility to work for a daily increasing precision and level of detail, but it is also your responsibility to make sure of the accuracy of the details that were to be considered essential to its own satisfaction and to proceed with the purchase:
as non-exhaustive examples the case of purchase of goods or completion of collections products already in possession (where the customer is required to check the compatibility and the matching color), goods with measures just below the space available
(where the customer is required to contact us for a dimensional inspection of the product and where appropriate advice on the criteria for taking measurements in the environment) or even the rare event of any Product Sheets that may bring conflicting information in different parts of the card (the customer is required to read the entire Product Sheet);
in the case of Product Data Sheets which provide a "digital sampling" ( pictures of colors and finishes) the Customer is obliged to observe the Sample carefully to assess how a certain "definition" in the Product Schedule in respect of the materials results in terms of aesthetics Samples in Digital and then in reality.
If, because of the rare mistakes or problems, the price quoted is lower than the correct selling price, Giraudo Mobili reserves the right to bear the difference or, if not possible, contact the customer to verify if still want to buy the product correct price (otherwise the order will not be accepted and any sums paid refunded obviously).
All manufacturers, suppliers of Giraudo Mobili continuously working for the improvement of our products, thus reserving the right to make technical and dimensional changes without prior warning in the event that these changes do not significantly alter the aesthetic content of the products and their use / ergonomics.
these variations can not be assumed in any way to terminate the contract for "non-compliance" because the "product name" can not be considered a fundamental element of the value offered to the consumer by the product itself.
Any delay in delivery of less than 30 (thirty) days shall not entitle the customer to refuse delivery of the products, or to claim damages or compensation of any kind. Giraudo Mobili S.A.S. has the right to make delivery of products (even on the same order) in successive deliveries without prejudice, in this case, one charged to the customer in respect of costs of transport.
It will be exclusive responsibility and liability of the customer to carry out a proper survey of the measures, which will be based on the design provided free of charge by Giraudo Mobili. Therefore, in case such measures, data or information is not correct, Giraudo Mobili will not be in any way held responsible for any consequences resulting from non-related and correctness / accuracy of the measurements / data / information provided by the customer.
L 'implementation of the Service Assembly Kitchens will be made by Giraudo Mobili only after the conduct of the service relief measures kitchens, as indicated in art. 11 above.
The cost of mounting service can be requested by email at email@example.com.
12) PURCHASE ORDER CANCELLATION
If the customer wishes to cancel their order, will proceed with the cancellation within 24 (twenty four) hours from payment, at no additional cost. In this case Giraudo Mobili will refund the customer the full amount paid by bank or PayPall.
13) RIGHT OF WITHDRAWAL
If the customer is a "Consumer" as defined in Article 3 of the Consumer Code, the competing rights referred to in ar. 52 et seq. of the Consumer Code, as amended by Legislative Decree n.21 of 02/21/2014, and therefore the right to terminate the Purchase Agreement for any reason, without explanation and without penalty, in the manner set out below.
The withdrawal will be subject to all (Total Withdrawal) or only partly (Partial Withdrawal) of the Consumer Products asquistati. The period of withdrawal shall expire after fourteen (14) days from the date on which the consumer or a third than the carrier and indicated by the consumer acquires physical possession of / in the Products / o.
The right of withdrawal is exercised by sending - before the expiry of the period of withdrawal as indicated above - a notice of cancellation by registered mail w / return receipt addressed to:
Giraudo Pietro Mobili S.A.S.
Via Genova n ° 2
12100 Cuneo (CN).
The Withdrawal Notice, alternatively, can be sent to - within the same period of withdrawal indicated above - also by e-mail at the following address: firstname.lastname@example.org. The Withdrawal Notice shall specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right.
To facilitate the exercise of the right of withdrawal, Giraudo Furniture provides its consumers a special form to be used for the communication of withdrawal. Download the "Right of Withdrawal Form".
Following the proper exercise of the right of withdrawal, Giraudo Mobili will forward to the Consumer, by e-mail the number of Practice.
This number must be indicated by the consumer at the time of return of / the Product / s. The Return of / the product / s must be made within 14 (fourteen) days from the date on which the consumer has communicated its decision to want to withdraw pursuant to art. 52 of the Consumer Code cited above. This stipulated period will be met if the consumer sends or return the / the product / the subject of withdrawal before the expiry of 14 days.
Giraudo Mobili Consumers who reminds his transport costs relating to the Return of / the product / the subject of withdrawal shall be borne by the consumer and that the Restitution is under the full responsibility of the Consumer himself, therefore if the product / s not arrive damaged , the consumer will have to claim compensation for the transportation company to which it is assigned, it is advisable to insure the shipment.
Giraudo Mobili also points to its Consumers, first of Restitution, check that the / the product / the subject of withdrawal is / are intact / s in normal condition, possibly on / in the original packaging, complete in all its parts (including packaging and ancillary documentation) ..
The consumer, in accordance with the legislation in force, shall only be liable for any diminished value of / the product / s resulting from the handling of / the same / different from the one needed to establish the nature, characteristics and functioning of the / i Product / i.
Once the product is back in our possession, if they meet the requirements necessary to exercise this right, Giraudo Mobili will refund to the consumer the full amount paid, excluding shipping delivery within 14 (fourteen) days from the date of receipt of / the product / the subject of withdrawal.
Exclusion from the Right of withdrawal
The consumer may not exercise the right of withdrawal for contracts for the provision of any non-prefabricated product, but on the basis of an individual's choice of the consumer, finishing, color, size (the actual wording of the law states that the right of withdrawal is not exercisable for "goods made to measure or clearly personalized") of the products listed in this catalog fall into this category, for further information please contact Customer Service.
The right of withdrawal can not be exercised by the customer in the event that the purchased products have been used (or damaged etc.) by the customer. The Right of Withdrawal also does not apply to the customer that purchases for purposes related to their employment (eg .: instrumental use, resale, etc..) And who therefore communicate Giraudo Mobili in their VAT number.
14) STATUTORY WARRANTIES AND CONVENTIONAL
a) Consumer Legal guarantee for the customer
The Consumer Customer, as defined in art. 3 of the Consumer Code, is entitled to avail himself of the legal guarantee provided by the Consumer Code itself. This warranty provides, inter alia, that the consumer, subject to revocation, to denounce Giraudo Mobili any lack of conformity found in the product purchased by the consumer within two (2) months after the discovery.
The faults or damage (eg scratches, dents, etc.) shall be communicated to Giraudo Mobili within 8 (eight) days from delivery. Following this complaint, the Consumer shall be entitled to require repair or replacement of the Product, without prejudice to any other rights provided by law in favor of the consumer.
By virtue of the legal guarantee of the above, Giraudo Mobili is liable for any lack of conformity which becomes apparent within two (2) years from delivery of the Product. Beyond this period, Giraudo Mobili, therefore, not be liable for faults found by the Consumer.
In case of replacement or repair of the Product, the terms of the warranty on the product given in place of or resulting from the repair, are the same as the original product. Therefore, the total duration of the two-year legal guarantee, however, commence the delivery of the original product. To obtain Warranty recommend the consumer to produce the proof of purchase.
b) Guarantee the customer does not lawful for Consumer (Professional)
The Client Practitioner, as defined in art. 3 of the Consumer Code, is entitled to avail himself of the legal guarantee provided for in the Civil Code. This warranty provides, among other things, the Customer Consumer, under penalty of forfeiture, to denounce Giraudo Mobili any lack of conformity found in the product purchased within 8 (eight) days of discovery.
Legal Warranty The above is valid for a maximum period of twelve (12) months from delivery of the Product. Beyond this period, Giraudo Mobili, therefore, not be liable for faults found by the Client Consumer. To obtain Warranty recommend the customer to show the document of purchase.